AM - Customer Services

One of our Clients is looking AM - Customer Services for the following rolePOSITION TITLEAM - Customer ServicesPOSITION BASED INDubai – UAECLIENT'S DETAILFMCGPROFESSIONAL QUALIFICATION· Masters degree with at least 8 years exposure in Supply chain including 5 years in retaining and distinctive relationship management with clients.· Experience in handling frozen food products (especially meat, marine) would be an added advantage.RESPONSIBILITIES/SKILLS· Plans and directs activities of customer service teams to meet the needs of customers and support company operations.· Develops procedures, establishes standards, and administers activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.· Responsible for effective response to customer requests, problems, and special needs which can extend to a global client base.· Works closely with marketing and sales, logistics, and transportation departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.· Directs and controls receipt of orders and their release to warehouse or directly to client· Establishes and monitors customer service performance standards· Develops and maintains order management plans for key customers· Manages promotional campaigns, return goods, and service programs· Develops processes to identify customer problems and resolve them expeditiously and efficiently· Excellent interpersonal skills· Persuasive, empathetic, able to handle conflict and pressure; product knowledge; problem solving skills; creative; sense of urgency; attention to detail; strong communication skills; ability to manage people with varied backgrounds.Please mail your CV’s in word format at farrukhhsiddiqui@gmail.com before 16th June 2009 .Incomplete or Irrelevant CVs will not be entertained. Kindly write the Position and the city in the subject line